Return Policy
This Return Policy applies to printed relaxation guides and companion materials purchased from Skeletondyn through our contact inquiry process.
1. Right of Withdrawal
Under Danish consumer law, you have the right to withdraw from a purchase within 14 days of receiving your order without giving any reason. The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods.
2. How to Initiate a Return
To exercise your right of withdrawal, notify us of your decision by contacting:
Email: help@skeletondyn.world
Phone: +4580830610
Address: Ny Carlsberg Vej 101, 1799 København, Denmark
Please include your order reference, the item name, and the date of purchase in your message.
3. Return Conditions
To be eligible for a return, items must be:
- Returned in their original condition
- Unused and undamaged
- In the original packaging where applicable
- Returned within the 14-day withdrawal period
4. Return Shipping
You are responsible for the direct cost of returning goods unless the item received was defective or incorrect. We recommend using a trackable shipping method. Return shipping costs are typically borne by the customer for change-of-mind returns.
5. Refunds
Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method. You will receive an email confirmation when your refund has been processed.
6. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs, at no charge to you.
7. Digital Content
Digital relaxation guides accessed through our website are provided free of charge. As no payment is collected for digital content, the withdrawal right described above applies only to physical printed materials.
8. Exchanges
We do not offer direct exchanges. If you wish to receive a different item, please return the original product for a refund and place a new inquiry through our contact form.
9. Contact
For return-related questions, reach us at help@skeletondyn.world. We aim to respond within two business days.